Aired Monday March 11, 5:00am - 6:00amon That's TV

The Hotel

Series 2 Episode 9

With the summer over, Mark and the team return to tackle the biggest event in their first year at the Grosvenor: Christmas. Mark is heavily reliant on Reservations Manager Alison to run a smooth check-in, but on the busiest arrivals day of the year, Alison phones in sick, leaving Mark to run things alone. The result: numerous guest complaints and Mark having to employ his `famous' salesman skills to placate them.

Documentary / Holiday
Original air date
Cast and crew
  • Hugh BonnevilleNarrator